Help Desk - FAQ

All the advanced printing forms are created with a reporting progam called Crystal Report Writer.  Crystal is also used to create most of the standard reports in Sybiz Vision as well.  To edit forms or reports, you will need to purchase a copy of Crystal Report Writer (version 9 or higher).  Whilst you don’t need to be a computer programmer to use Crystal, you will need a good understanding of relational databases.

Sybiz Classic Vision stores a complete list of forms seperately for each user.  While it is most likely that everyone in your organisation will use the same invoice form (for example), potentially every user could have a unique layout.  To see which layout is currently assigned to your login, start from the main screen.  Click on the File menu, then select “Printer Settings”.  This brings up a screen that shows you all the forms (unlike the forms, printers are saved per computer, rather than per user).  From here, you can change forms, set the number of copies, or change the default printer.

This error is caused by Vision not being able to handle some newer printer drivers, particularly on multi-function laser/scanners.  The best solution is the following:

Open the Windows printer list, and confirm the details of the printer in question, in particular the printer port.

Create a new printer, called “Vision Printer” or similar, that points to the printer in question.  Rather than the default driver, select a generic Windows driver suitable for that model – for almost every model laser printer, you could choose a HP LaserJet 2100 driver, for example.

Re-start Sybiz, and from the main screen, drop down the file menu, and choose “Printing Settings”.  Change all the forms to print to the new Vision Printer.

This should fix your problem.  If the printer in question is used by several people on the network, it might be easier to create the new printer on the server, then share it from each computer.