Modular Business Management & Payroll Software Solutions for SMEs

Help Desk - FAQ

Timesheets imported by CSV file were imported twice, how do I fix this?

Last Updated: March 9th, 2023

If you find that Timesheets imported via a CSV file have been duplicated, this can be corrected by editing a copy of the original CSV import file, changing the sign of the Qty figure (eg, if originally 38hrs, change to -38hrs) on all lines, then import again.

You can discover if the timesheets have been imported more than once by starting a pay and checking the presented hours on a pay screen.  If, for example you were expecting 38 Hrs of Normal and 2 Hrs overtime, and you are seeing 114 Hrs of Normal and 6 Hrs overtime, you can presume that the timesheet file was imported three times, so the correcting hours need to be imported twice.

Preparing for Single Touch Payroll 2 (STP2)

Last Updated: October 14th, 2022

Australian users of Sybiz Visipay will automatically switch over to STP2 from the first payrun after the 1st November, 2022.  If you need more information about the changes, or need to confirm your Visipay database is prepared and ready to go, please refer to this link:

Webinar: Getting ready for Single Touch Payroll 2 (STP2) – Sybiz Software

I am getting a warning that my software is locked, or has only a few days before it locks

Last Updated: June 27th, 2017

On the login screen, you may see a warning in red text that your software is locked, or has x number of days left before it locks.  Firstly, ensure your SybizCover is up to date.  Then, click on the Licensing button, and choose Request/Renew a license.  Click yes on the next message, and you will be taken to a screen where you can confirm contact details for your business.  Once you have checked and corrected these, click on Submit.  The software will confirm your details that are stored with Sybiz, and if everything is in order, your unlock will be confirmed for a further 12 months.

Your Sybiz software needs to be unlocked every 12 months.

How should leave accruals be handled when a staff member has given notice?

Last Updated: June 16th, 2017
  1. If the employee will work through the notice period, leave must accrue as normal to the last day of work. Leave does NOT accrue on the leave hours paid out on the final pay
  2. If an employee gives notice, and it is decided to pay them out, (In Lieu Of Notice – ILON), leave accrual stops on the last day of actual work.
  3. If an employee is put on “gardening leave”, instead on ILON, leave does not accrue.
  4. It is not legal in Australia to force an employee to use their Annual Leave to reduce the ILON. Both ILON and Annual Leave must be paid if an employee is not allowed to work out their notice period.

How do I setup non-superannuation Salary Sacrifice in Visipay?

Last Updated: June 16th, 2017

If you have employees who are salary sacrificing laptops, vehicles, or other non-super items, you may want to track this through payroll.  However, If the Salary Sacrifice has no FBT implications, it might be easier to leave it out of payroll altogether, and simply reduce his hourly rate for ‘standard’ hours to reflect the amount they are sacrificing.

If you need to track and report on FBT, this how Visipay can manage it:

  • Create a new Earning Pay Item called “Vehicle Salary Sacrifice” or similar
  • Create a new Fringe Benefit called “Vehicle FBT” or similar

Edit the employee’s pay profile, and add the Earning item with a negative Qty, for the amount they are sacrificing, and add the FBT line for their contribution.  If there is no FBT implication, but you prefer to manage Salary Sacrifice through payroll for reporting reasons, simply ignore the FBT steps above.

When paying a termination, how do I stop further leave being accrued on the paid-out hours?

Last Updated: June 16th, 2017

Sybiz Visipay handles this very easily.  You will need at least one new pay item, called somthing like “Termination Leave Payout”, or similar.  It would be setup just like your current Annual Leave pay item, except that where the Calculation Method is normally “Per Hour”, in this case we make it “Per Item”, and of course choose Superannuation Does Not Apply.

When this pay items is used, no leave accrual will occur.