Modular Business Management & Payroll Software Solutions for SMEs

Help Desk - FAQ

Timesheets imported by CSV file were imported twice, how do I fix this?

Last Updated: March 9th, 2023

If you find that Timesheets imported via a CSV file have been duplicated, this can be corrected by editing a copy of the original CSV import file, changing the sign of the Qty figure (eg, if originally 38hrs, change to -38hrs) on all lines, then import again.

You can discover if the timesheets have been imported more than once by starting a pay and checking the presented hours on a pay screen.  If, for example you were expecting 38 Hrs of Normal and 2 Hrs overtime, and you are seeing 114 Hrs of Normal and 6 Hrs overtime, you can presume that the timesheet file was imported three times, so the correcting hours need to be imported twice.

I am getting a warning that my software is locked, or has only a few days before it locks

Last Updated: June 27th, 2017

On the login screen, you may see a warning in red text that your software is locked, or has x number of days left before it locks.  Firstly, ensure your SybizCover is up to date.  Then, click on the Licensing button, and choose Request/Renew a license.  Click yes on the next message, and you will be taken to a screen where you can confirm contact details for your business.  Once you have checked and corrected these, click on Submit.  The software will confirm your details that are stored with Sybiz, and if everything is in order, your unlock will be confirmed for a further 12 months.

Your Sybiz software needs to be unlocked every 12 months.

When paying a termination, how do I stop further leave being accrued on the paid-out hours?

Last Updated: June 16th, 2017

Sybiz Visipay handles this very easily.  You will need at least one new pay item, called somthing like “Termination Leave Payout”, or similar.  It would be setup just like your current Annual Leave pay item, except that where the Calculation Method is normally “Per Hour”, in this case we make it “Per Item”, and of course choose Superannuation Does Not Apply.

When this pay items is used, no leave accrual will occur.