Modular Business Management & Payroll Software Solutions for SMEs

Help Desk - FAQ

I get errors creating a TPAR file

Last Updated: July 11th, 2017

You are trying to create a TPAR file, but get an error that includes:

System.UnauthorizedAccessException: Access to the path ‘C:\Documents and Settings\TPAR\TPARxxxx-xx-xx’ is denied.

The problem is that Vision is not being allowed to create the file at that location.  This could be because of either computer security, or anti-virus security.

The solution is to change the location Vision is trying to use.  Click on the Ellipsis, button, as shown below, and select a location you are allowed to access.  “Documents” or “Desktop” are generally both suitable. Pay attention to where you save the file, you will need to locate it again when you upload the file through the ATO’s portal.

How do I create a new financial year?

Last Updated: June 28th, 2017

Although Sybiz Vision has no structured End-of-Year process, you will need to create a new posting year every 12 months.

Do this from the General Ledger Ribbon, by clicking on the Utilities button, then choosing “Create New Financial Year”.

This will add a new year to the Period list, and remove the oldest year from the list.  You will still be able to view transactions and report on the year that is removed, but you will no longer be able to post back into any of those months.  Remember to then go to Period Maintenance, and make the required new periods available for posting by ticking “Allow”.

I am getting a warning that my software is locked, or has only a few days before it locks

Last Updated: June 27th, 2017

On the login screen, you may see a warning in red text that your software is locked, or has x number of days left before it locks.  Firstly, ensure your SybizCover is up to date.  Then, click on the Licensing button, and choose Request/Renew a license.  Click yes on the next message, and you will be taken to a screen where you can confirm contact details for your business.  Once you have checked and corrected these, click on Submit.  The software will confirm your details that are stored with Sybiz, and if everything is in order, your unlock will be confirmed for a further 12 months.

Your Sybiz software needs to be unlocked every 12 months.

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